In this episode of Technovation, Peter High speaks with Alex Holt, Field CTO at ElevenLabs, about what separates successful enterprise AI initiatives from those that never move beyond the proof of concept. Alex explains how ElevenLabs combines cutting-edge AI research, enterprise-grade products, and forward-deployed engineering to help organizations deploy voice AI at scale. He also discusses why AI success depends on tying every implementation to measurable business outcomes, how voice agents are transforming customer engagement, and why enterprises must rethink implementation if they expect real ROI.

In this episode, you’ll learn:

• Why AI projects should begin with business KPIs—not technology
• How forward-deployed engineering accelerates enterprise adoption
• What makes enterprise voice AI production-ready
• How ElevenLabs balances innovation with safety and governance
• Why the best AI organizations measure outcomes, not experiments

This episode is presented by ElevenLabs — Bringing technology to life. Learn more at elevenlabs.io