What does it take to turn a portfolio of legacy retail brands into a scalable technology platform?

In this episode of Technovation, Kumar “Kartik” Kartikeya, SVP and Chief Digital and Technology Officer at Catalyst Brands, shares how he is building a shared operating model across data, AI, and customer experience to unlock enterprise value at scale.

Leading technology for a $9B multi-brand retail ecosystem, Kartikeya explains how selective centralization enables faster innovation while preserving brand identity.

Key insights include:

• How shared data and AI capabilities drive cross-brand scale
• Why “one plus one must equal three” in platform strategy
• The role of Consumer 360 in personalization and growth
• How AI is improving both employee productivity and customer experience
• Why CSAT is the most important KPI