We’re back from our weather updates across the globe (you&#39;re welcome) to kick off the “Business New Year” with a bang—or at least with fewer bad pitches. In this episode, we dig into the surprisingly elusive art of customer experience and why your 20-slide company history isn’t winning you any deals.Andy shares a story of a pitch so generic it could&#39;ve been written by a chatbot in 2011, and we riff on how tailored value, consistency, and cross-functional support are the real MVPs of customer loyalty. We also dive into why renewal doesn&#39;t always mean contracts—it means relevance.If you&#39;re looking for ideas on how to stand out without just shouting louder, this one’s for you.

Business New Year - International Expansion

Global perspectives on business development to help you prosper.
"Business Development" is so much more than sales and marketing. This podcast is for motivated business leaders dealing with complexity, wanting to make changes happen. Brought to you weekly by Andy Baqone and Scott Snowden, you'll get validation that you're on the right track and you'll come away with new ideas to accelerate your plans. From the rocky shores of Lake Ontario and the dreary streets of London, this transatlantic duo opine about the things they wish they'd known long ago - most of which they've just figured out.