Last episode, we focused on UX (user experience) and usability as a discipline; in this episode, we focus on UX as a practice. We discuss various stages of the UX process,  from "empathize" to "ideate" to "prototype." Abi describes typical methods in UX research and testing and when to use them. To demonstrate, she springs a (poorly conducted) usability test on Benton.  Finally, they discuss the typical skills and traits required of UX professionals.