I’ve always admired Jeff Lawson. I vividly remember the first time he tried to explain Twilio to me. He still had hair back then. I will admit that it took me a few of these sessions to understand Twilio, but I knew Jeff was brilliant. Not only did Jeff build an amazing company with a strong culture, but he also created an entirely new segment in communications. After 16 years of running Twilio, including an IPO, Jeff hung up his coding gloves. The next stop, surprising (at first) was The Oni...

It's time to Leapfrog CX. Join enterprise communications analyst and industry provocateur Dave Michels (Founder of TalkingPointz) as he cuts through the hype to find out what truly drives world-class Customer Experience (CX).In this candid, executive-level podcast series, Dave sits down with C-Level executives from leading CX vendors, cutting-edge implementors, and innovative enterprises. He doesn't just ask about the vision—he demands to know the reality.Every episode uncovers cost-effective, real-world strategies on how to deliver a compelling customer experience that also drives business results.The Hard Questions: Dave asks the tough, no-BS questions about profitability, implementation pitfalls, and the real ROI of your CX technology stack.Executive Insights: Hear directly from the leaders making the critical decisions in the CX space—learn what's working, what's failing, and what's next.Actionable Strategies: Get past the marketing slides and discover the practical strategies you can apply to immediately improve your own customer engagement and operational efficiency.Tune in to Leapfrog CX Strategies and get the independent, incisive analysis you need to make the right decisions for your business. Because in the battle for the customer, you can't afford to be a step behind.