In this episode, call centre expert Richard Blank provides advice on leadership, corporate culture, outsourcing, and success. He emphasises the importance of having a solid corporate culture and outlines how outsourcing can help call centres become more successful.
Richard’s journey in the call centre space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centres in San Jose. With a mix of motivational public speaking styles backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the most extensive collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America, making gamification a substantial part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr Richard Blank holds a bachelor's degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
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