Martin Newman is an international expert and global thought leader in customer service, an acclaimed consumer champion on a mission to be a positive force for change to help the customer have an empowered voice. Martin shares his thoughts for retailers covering the purchasing experience, innovation in the sector through technology, multi-channel strategies and a prediction on the possible renaissance of formal wear once we get out of our pyjamas post COVID-19. Tune in for another great episode of Talking Retail hosted this week by Doron Rosenfeld, Managing Director, Style.me Europe.