Ask a question here A clean pool wasn’t enough to keep the customer. In this episode of Tru in the Loop, Pool Boy True shares a hard lesson he learned when a customer asked for service documentation, and he took too long to provide it. Her request was about more than paperwork: she wanted peace of mind. True joins Christian of Pure Water Pools on Florida’s Treasure Coast to talk about servicing standalone spas. They discuss how spa use affects maintenance, what technicians should consider whe...