In this 43-minute episode, host Rick Maher is joined by Scott Jensen, CEO and VP of External Affairs at RIPL (Research Improving People's Lives, as he shares his perspective on how to envision a better normal. Scott discusses the challenges of re-bounding from the COVID-19 pandemic and how the workforce development system can best prepare to meet future workforce challenges. You'll also hear about Skipper, a bot and virtual career coach that uses machine learning and AI to support customer service.