Professor Valerie Braithwaite is a professor in the School of Regulation and Global Governance at the Australian National University. Her research explores the importance of trust in public and private institutions. This podcast was recorded before the outbreak of the COVID-19 hit Australia, but Professor's Braithwaite's reflections and insights on trust are relevant and astute in this unprecedented context. Susan Biggar talks to Professor Braithwaite about trust, what happens when it is lost and how organisations, especially regulators, can become more trustworthy. They discuss signs of the public having trust and confidence in regulators, and how regulators might work with communities and other organisations to foster greater trust. Professor Braithwaite has found that if the public sees the regulator as bringing benefits and delivering more fairness to the system, then they feel a moral obligation to accept that regulation and cooperate with the regulator. We hear how this can manifest in behaviours, or 'postures' and that trust is complex, but incredibly important to effective regulation.