Dr Gerald B. Hickson, MD is from Vanderbilt University in Nashville, Tennessee, where he works in the Department of Pediatrics. There, he has worked there since 1982 in multiple capacities. Since 1990, Dr Hickson's research has focused on why families choose to file suit and how to identify and intervene with high-risk physicians and in 2003, he founded the Center for Patient and Professional Advocacy. Dr Hickson joins Susan Biggar in conversation about the patient safety movement and the important changes he has seen. They discuss how to best identify and intervene with high risk situations and the importance of open disclosure and feedback in achieving safer, more satisfactory outcomes. Dr Hickson talks about the 'culture of safety': how to promote it and how to address behaviours that undermine it. Listen to this important conversation that expands the scope of healthcare delivery beyond the practitioners to also include those receiving care, and their families.Please subscribe to Taking Care in your podcast player. You can find more information about Taking Care on the Ahpra website. If you have any feedback for the podcast, please email [email protected]