Show notes
Ever wonder what the client experience actually looks like inside a premium brand photography business? In this episode, I'm walking you through the exact workflow I use with every single client—from initial inquiry to gallery delivery and beyond. You’ll hear about the systems, templates, automations, and even the personal touches that make a huge difference. If managing your clients feels messy or exhausting, this episode is your permission to simplify it.Plus, don’t miss the invite to my free webinar with Colie James where we’ll help you streamline your client experience and charge more with less stress.0:00 – Why client experience workflows matter2:15 – Why every client starts with my contact form4:50 – The first email they get after inquiring7:05 – How I set up calls and book discovery sessions9:30 – The discovery call map that leads to more bookings12:20 – Proposals, automations, and payment reminders14:45 – My onboarding email and when I send questionnaires17:10 – How I outsource shoot guides (and why that’s been a game changer)19:20 – Invitation to the free workflow webinarCONNECT WITH MADDIE:InstagramWebsiteLINKSJuly 17 Webinar with Colie James: Charge More Stress Less - Learn how to automate the sales process for your luxury brand photography offer. Save your spot now!Dubsado: 20% offHoneybook: 25%Cloudspot: 50% offImagenEvoto creditsMy photoshoot planning guide templateFull show notes