Show notes
“Your team is your family.”How Insight Himalaya Treks operate and who they serve (4:21)Secret #1: Listen to what your clients want (6:10)How to never come across a difficult client (9:18)Secret #2: Live "Namaste" — Respect others at the same level, if not higher (11:30)Secret #3: The Visitor is God (14:51)Secret #4: Treat your team as family (23:35)Secret #5: Provide an exemplary experience and your clients will follow (25:42)Secret #6: Anticipate your clients' needs (30:35)Secret #7: Design your customer experience from a perspective of empathy (34:31)Secret #8: Build loyalty through attention to detail (38:12)Secret #9: Surprise and delight — even with the basics (39:42)Secret #10: Gain an edge on your competitors by doing something extra (44:48)Links we mention in this episode:Tacos Mi CarameloFollow Binod:Insight Himalaya TreksLinkedInWatch Tacoincidence episode VIDEOSWebsite for Tacoincidence videosInstagramFollow the Search for the Perfect TacoInstagramYouTubeLinkedInWebsiteFollow Scott PorterLinkedInAbout TacoincidenceThis is Tacoincidence — where we learn secrets of breakthrough brand experience from the most brilliant leaders while we’re on the search for the perfect taco. I'm your host, Scott Porter, entrepreneur, brand experience strategist and the taco-obsessed founder of Search for the Perfect Taco.In my lifelong search, I’ve learned the taco experience is even more than crazy good tacos — it’s about real human connection. And Tacoincidence is about discovering how visionary leaders build successful organizations with human experience at the core of their brand’s DNA. Whether it’s with granola bars, electric bikes, software or socks. I wanted to learn why these leaders believe in the power of relationship-based brand experience, what they do to create it and how it’s helped them thrive. All…over tacos.Join the journey on our website — you’re not going to want to miss out on our national taco tour we’re planning! Follow us on social media, subscribe to the podcast and YouTube channel, and tune in every Taco Tuesday for new episodes of Tacoincidence, where we’ll continue to explore the secrets to level-up your brand experience AND your taco game.