<p>Martin Johnson talks to Dave Pendleton about the importance of service throughout Covid-19. They also discuss the difference between Customer Service and Customer Experience.</p>

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Developing Your Resilience & Adaptability During Covid-19

'The People Performance Podcast', brought to you by industry leading learning &amp; development consultancy T2. 

Simply put, human performance refers to how people do what they do, and why they do it that way. You'll hear in-depth discussions, captivating stories, practical techniques and interviews with high level guests - All amounting towards a collection of episodes covering new weekly topics that provide you with light bulb moments time and time again. Listen and subscribe to the ultimate resource you need to improve and develop your performance.