Suzi Murtagh, Director of CTS (Claims Tech Solutions) at Allstate Northern Ireland is now managing over 160 people remotely and PwC NI’s Service Manager/ Digital Accelerator Alex Hughes oversees all of the firm’s tech support operations. Journalist Niamh Campbell spoke with them regarding their own experiences and tips in regards to working at home while trying to balance family life amidst the 'new normal' caused by COVID-19.