What is customer-centricity and why is it so important in the disability sector? Author Diana Ferner explains citing examples and explains how the SVA Quarterly article will help disability service providers become customer-centric. 
For the article, see: 
https://www.socialventures.com.au/sva-quarterly/how-disability-service-providers-can-become-more-customer-centric/

Not-for-profit boards - put clients first

SVA Quarterly podcasts share insights across the sector to prompt learning and discussion about effective practice in the social sector in Australia. Social Ventures Australia (SVA) is a not-for-profit organisation that works with partners to alleviate disadvantage so that all people and communities in Australia can thrive. 
socialventures.com.au #non-profit