This week I interview Micah Bennett from Zapier. We talk about how they keep a complex idea like Zapier super easy to use for customers. We also touch on how he does support as the sole support pro along with what his team thought of live chat.

Listen to the show

Subscribe to the podcast: RSS | iTunes | Download 

Show Notes and Links

• Micah Bennett-  Twitter
• Zapier
• Wade Foster
• Zapier Live Office Hours
• Wufoo
• Kevin Hale “How to design software users love”
• Sticker Mule’s “On Phone Support”
• Olark
• Wistia
• Music heard on the show is from Dexter Britain under a Creative Commons license.

Our Awesome Partner – Snappy

If your support inbox is out of control, Snappy will fix it. A great support app from our friends at UserScape, Snappy allows you to help your customers without any inbox chaos. If you’re in the market for a support app, this is the one you want to try out. It’s really easy to use and just plain awesome to work with.

They’ve got a great 30 day entirely free trial so go check them out here.