<p>Adam Stacoviak from Pure Charity is on the show this week. He&#8217;s looking to hire his first dedicated support person. We talk about what to look for in a person and how to get them started with the team. It&#8217;s a two-part interview that you don&#8217;t want to miss.</p>
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<h3>Listen to the show</h3>

<p>Subscribe to the podcast:<strong> <a title="Subscribe via RSS" href="http://feeds.feedburner.com/supportops-podcast">RSS</a> | <a title="Subscribe in iTunes" href="https://itunes.apple.com/us/podcast/support-ops-podcast/id573331970" target="_blank">iTunes</a> | <a href="http://media.blubrry.com/supportops/s3.amazonaws.com/supportops/podcast/supportops15.mp3" target="_blank">Download</a> </strong><strong><br />
</strong></p>
<h3><strong>Show Notes and Links</strong></h3>
<ul>
<li>Adam Stacoviak &#8211; <a title="http://adamstacoviak.com/" href="http://adamstacoviak.com/">Website</a> // <a title="http://www.twitter.com/adamstac" href="http://www.twitter.com/adamstac">Twitter</a></li>
<li><a title="https://purecharity.com/" href="https://purecharity.com/">Pure Charity</a></li>
<li><a title="http://theindustry.cc/2013/03/27/40-chase-clemons/" href="http://theindustry.cc/2013/03/27/40-chase-clemons/">The Industry #40 with Chase</a></li>
<li><a title="http://5by5.tv/founderstalk" href="http://5by5.tv/founderstalk">Founder&#8217;s Talk</a></li>
<li><a title="http://thechangelog.com/" href="http://thechangelog.com/">The Changelog</a></li>
<li><a href="http://gettingreal.37signals.com/ch05_Forget_Feature_Requests.php" target="_blank">Getting Real &#8211; Forget Feature Requests</a></li>
<li><a href="http://basecamp.com/help" target="_blank">Basecamp Help Site</a></li>
<li><a href="http://help.37signals.com" target="_blank">37signals Help</a></li>
<li><a href="https://github.com/mojombo/jekyll" target="_blank">Jekyll</a></li>
<li><a href="http://37signals.com/svn/posts/3418-teaching-the-support-team-how-to-fish" target="_blank">Teaching the Support team how to fish</a></li>
<li><a href="https://supportops.mystagingwebsite.com/newsletter" target="_blank">Support Ops Newsletter</a></li>
<li><a title="Support Ops Membership" href="https://supportops.mystagingwebsite.com/membership/" target="_blank">Support Ops Membership</a></li>
<li><a href="http://memberful.com/" target="_blank">Memberful</a></li>
</ul>
<h3>This week&#8217;s sponsor &#8211; HelpSpot</h3>
<p>With HelpSpot, you actually own your support app rather than just renting it from some company. It’s a free 45 day trial with absolutely no strings attached. Save $100 when you check it out at <a title="http://helpspot.com/supportops" href="http://helpspot.com/supportops">helpspot.com/supportops</a>.</p>

Episode #16 – Customer Community with Evan Hamilton

Customer support is not a hard concept.  Someone has a problem and it’s your job to fix it and make them happy.  Not just satisfied but happy. Here's how.