<p>Since it&#8217;s the holidays, I&#8217;m throwing in an extra surprise with this one. We have not one but two great guests on this show with TJ Stein and Sara Carter from Media Temple.</p>
<p>My favorite part? I learn that web hosting signups is a lot like gym membership signups. Oh, and people are using Google Plus.</p>
<h3>Listen to the show</h3>
<p style="text-align: left;"></p>
<p style="text-align: left;"><span style="color: #888888;">Subscribe to the podcast</span>:<strong> <a title="Subscribe via RSS" href="http://feeds.feedburner.com/supportops-podcast">RSS</a> |  <a title="Subscribe in Instacast" href="pcast://feeds.feedburner.com/supportops-podcast">Instacast</a> | <a title="Subscribe in iTunes" href="https://itunes.apple.com/us/podcast/support-ops-podcast/id573331970" target="_blank">iTunes</a> | <a href="http://media.blubrry.com/supportops/s3.amazonaws.com/supportops/podcast/supportops6.mp3" target="_blank">Download</a></strong></p>
<h4><strong>Show Notes and Links</strong></h4>
<ul>
<li>Guests &#8211; <a href="https://www.facebook.com/saraatmt" target="_blank">Sara Carter</a> and <a href="https://twitter.com/tj_stein" target="_blank">TJ Stein</a></li>
<li><a href="http://mediatemple.net/support/" target="_blank">Media Temple Support</a></li>
<li><a href="http://www.google.com/+/learnmore/communities/" target="_blank">Google Plus Communities</a></li>
<li>Customer experience shout outs to <a href="www.jetblue.com/" target="_blank">JetBlue</a> and <a href="www.zocdoc.com/" target="_blank">ZocDoc</a>.</li>
<li>In show news, <a href="https://supportops.mystagingwebsite.com/2/" target="_blank">Chase Livingston</a> is our new podcast producer. You can never have enough Chases around.</li>
</ul>

Episode #7 – The Badass Unicorn

Customer support is not a hard concept.  Someone has a problem and it’s your job to fix it and make them happy.  Not just satisfied but happy. Here's how.