<p>In this episode of Support Ops, Chase and Chase, coolest named duo ever, look at how support is run over at Ubuntu One. He gives us the ins and outs of supporting everyone from people new to Ubuntu to battle hardened Linux users.</p>
<p>Make sure to <a title="Support Ops Newsletter" href="http://eepurl.com/o5rhf" target="_blank">sign up for the newsletter</a> to get more time with Chase as he answers a few more questions that I threw at him.</p>
<h3>Listen to the show</h3>
<p style="text-align: left;"></p>
<p style="text-align: left;">Subscribe to the podcast:<strong> <a title="Subscribe via RSS" href="http://feeds.feedburner.com/supportops-podcast">RSS</a> |  <a title="Subscribe in Instacast" href="pcast://feeds.feedburner.com/supportops-podcast">Instacast</a> | <a title="Subscribe in iTunes" href="https://itunes.apple.com/us/podcast/support-ops-podcast/id573331970" target="_blank">iTunes</a> | <a href="http://media.blubrry.com/supportops/s3.amazonaws.com/supportops/podcast/supportops2.mp3" target="_blank">Download</a></strong></p>
<h4><strong>Show Notes and Links:</strong></h4>
<ul>
<li><a title="Twitter Chase Livingston" href="https://twitter.com/chaselivingston" target="_blank">Chase Livingston on Twitter</a></li>
<li><a title="SumSix" href="http://sumsix.com/" target="_blank">SumSix</a></li>
<li><a title="Ubuntu One" href="https://one.ubuntu.com/" target="_blank">Ubuntu One</a></li>
<li><a title="Ubuntu One Help" href="https://one.ubuntu.com/help/" target="_blank">Ubuntu One Help Section</a></li>
<li><a title="Request Tracker" href="http://www.bestpractical.com/rt/" target="_blank">Request Tracker</a></li>
</ul>

Episode #3 – Hiring a New Person

Customer support is not a hard concept.  Someone has a problem and it’s your job to fix it and make them happy.  Not just satisfied but happy. Here's how.