Most new customer onboarding flows tend to be one size fits all. Everyone who signs up goes through the same steps, receives the same emails, and gets the same advice. But is that the right approach to take?

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<h3 id="thisweeksshoutouts">Notes and Links</h3>
<ul>
<li>Mercer Smith-Looper &#8211; <a href="https://twitter.com/mercenator">Twitter</a> | <a href="http://www.mercenator.com/">Website</a></li>
<li><a href="https://trello.com/">Trello</a></li>
<li><a href="https://www.directly.com/">Directly</a></li>
<li><a href="https://www.appcues.com/">Appcues</a></li>
<li><a href="http://jobs.supportdriven.com/">Find your next job with a company that values support and support professionals.</a></li>
<li><a href="http://www.bensound.com/">Intro Music – “Happy Rock” from Bensound</a></li>
</ul>
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#150 – Did You See Who Just Signed Up?

This is our weekly talk show focused on all things customer support.