With support teams, our empathy often creates a culture of nice where it can be tough to have candid discussions. We hold our opinions back rather than risk being confrontational. But a good manager will create a culture that encourages candor and open discussions.

On this episode, we’ll fill in the blank with “Regardless of seniority, every good manager actively seeks out feedback from their team.”

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Notes and Links

• Nick Francis
• Help Scout
• Kill the Culture of “Nice”
• a16z Podcast: Giving and Getting Feedback — for Bosses and Employees
• Radical Candor — The Surprising Secret to Being a Good Boss
• The Five Dysfunctions of a Team
• The 6 Exercises We’re Doing to Help With Artificial Harmony
• Libby
• Loomio
• Suffering from Busyness? Create More Yutori In Your Work
• Eager Labs
• Find your next job with a company that values support and support professionals.
• Intro Music – “Happy Rock” from Bensound

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