Everyone makes mistakes, even super managers and team leads. It’s how we handle those mistakes that set good managers apart from the not-so-good ones.

On this episode, we’ll look at the idea that “Regardless of seniority, every good manager will admit mistakes and not hide them.”

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Notes and Links

• Conner Burt
• Lessonly
• The 5 Whys Process We Use to Understand the Root of Any Problem
• Find your next job with a company that values support and support professionals.
• Intro Music – “Happy Rock” from Bensound

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