In this episode, Lilith Antunovic - Customer Experience Manager at Rentman, shares her lessons learned from introducing a support ticket classification or ticket tagging system. Here you can find some pointers on how to get started, best practices to improve a ticket classification or tagging system and some of the benefits of doing so.

Ep.33 How to Make an Acquisition in Support  Successful- Advice for Acquirers and Acquirees

Support Heroes by Kaizo is a podcast made to celebrate Customer Support and develop the industry by sharing high-level insights in weekly, long-form discussions with expert guests. We want to shine a light on the contributions made by our brothers and sisters in the industry, and share best practices from some of our most trusted and talented colleagues. It's not very widely understood how tough it is to provide exceptional Customer Service, nor how much of an asset it is to companies looking to dominate the market. We'd like to change that misconception by putting Support Heroes from world-leading companies in the spotlight and connecting them to you- our dear listeners.