In this episode, Katalin Fritz- Chief Customer Officer at Marley Spoon, shares her lessons learned from a storied career in customer support. Establishing shares service centres from scratch, leading some of Amazon’s world-leading customer service teams and now growing with a customer-centric approach to service at Marley Spoon. This episode provides rich strategic advice as well as actionable insights regarding how to actually become a customer-centric organisation. Happy listening!

Ep. 27 How to Outsource Customer Service the Right Way - Rui Chaves' Insights from Facebook, Uber & Dahslane

Support Heroes by Kaizo is a podcast made to celebrate Customer Support and develop the industry by sharing high-level insights in weekly, long-form discussions with expert guests. We want to shine a light on the contributions made by our brothers and sisters in the industry, and share best practices from some of our most trusted and talented colleagues. It's not very widely understood how tough it is to provide exceptional Customer Service, nor how much of an asset it is to companies looking to dominate the market. We'd like to change that misconception by putting Support Heroes from world-leading companies in the spotlight and connecting them to you- our dear listeners.