In this episode, Mara Vicente - Vice President of Customer Support at Pipedrive, shares insights from her wealth of experience working in customer support. 

Touching on everything from international management and team culture to company strategy and the power of old-fashioned hard work. This is the perfect episode to continue developing your managerial skills as a modern customer support leader.

Ep. 24 - 3 ways Loom maximizes their customer support ROI

Support Heroes by Kaizo is a podcast made to celebrate Customer Support and develop the industry by sharing high-level insights in weekly, long-form discussions with expert guests. We want to shine a light on the contributions made by our brothers and sisters in the industry, and share best practices from some of our most trusted and talented colleagues. It's not very widely understood how tough it is to provide exceptional Customer Service, nor how much of an asset it is to companies looking to dominate the market. We'd like to change that misconception by putting Support Heroes from world-leading companies in the spotlight and connecting them to you- our dear listeners.