In this episode, Aprill Allen- a Knowledge Management Consultant & General Partner of Tractor Ventures, and Damian Reed- Customer Success & Support Manager at Teamgage share their experience building and applying knowledge management in support. Both having experience in enterprise organisations as well as startups, the Aussie duo compare and contrast knowledge management in small and large organisations, and share lessons learned from both perspectives. Tune in for actionable advice to benefit employee engagement, customer satisfaction, ticket volume and much more. Enjoy!

Ep.18 Top Tips for Remote Teamwork -  Charlotte Ward & Brittany Ferguson Exchange Knowledge and Experiences

Support Heroes by Kaizo is a podcast made to celebrate Customer Support and develop the industry by sharing high-level insights in weekly, long-form discussions with expert guests. We want to shine a light on the contributions made by our brothers and sisters in the industry, and share best practices from some of our most trusted and talented colleagues. It's not very widely understood how tough it is to provide exceptional Customer Service, nor how much of an asset it is to companies looking to dominate the market. We'd like to change that misconception by putting Support Heroes from world-leading companies in the spotlight and connecting them to you- our dear listeners.