Benedikt Dormann is Director of Global Customer Service at N26 Group- one of the fastest-growing banks in the world. He cites his genuine curiosity in humanity and open-minded approach to leadership as being the key ingredients to his success in Customer Support. In this episode, Benedikt shares his tips and best practices from a multidecade career of successfully managing multinational Support programs across Europe. Welcome to the inaugural episode of Support Heroes by Kaizo. We hope you enjoy!

Ep.2 Building a Career in Support - Heidi Elhawary's Journey from a Hotel Lobby to Head of CS at Trivago

Support Heroes by Kaizo is a podcast made to celebrate Customer Support and develop the industry by sharing high-level insights in weekly, long-form discussions with expert guests. We want to shine a light on the contributions made by our brothers and sisters in the industry, and share best practices from some of our most trusted and talented colleagues. It's not very widely understood how tough it is to provide exceptional Customer Service, nor how much of an asset it is to companies looking to dominate the market. We'd like to change that misconception by putting Support Heroes from world-leading companies in the spotlight and connecting them to you- our dear listeners.