I spent nearly 19 years working for a bookstore chain. You can imagine the number of people that I worked with during that time. Fortunately, most of them were really great. I spent just over half of those years working on the frontline of the chain at several of our stores.

Like many companies, there was a disconnect between those that worked in the stores, and those that worked at the corporate office. While I worked at the store, it was pretty common to hear comments from my co-workers about how clueless the corporate people were. In fact, when I eventually got a job at the corporate office, one of my co-workers at the store gave me the board game Clue as a going away present, so that I would never find myself clueless at my new job at the corporate office. Read More...