Why Culture Rules in Leadership | Chick-fil-A VP Mark Miller from StrongTeams.com Podcast

StrongTeams.com Podcast

Rodney Cox

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Why Culture Rules in Leadership | Chick-fil-A VP Mark Miller

30 minutes Posted Feb 20, 2023 at 2:00 pm.

Mark explains his role as the VP of High Performance Leadership

Mark explains why he wrote his newest book, Culture Rules.

The research behind Chick-fil-A's culture initiative

What Mark Miller wishes he had paid more attention to as a young leader.

What qualities must exist for a culture to qualify as a "high performance culture."

The leader must share their aspiration for their culture.

The role of values in shaping a culture.

Mark Miller's best advice to young leaders today.

The importance of strategic communications in building a culture.

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Rodney's guest is Mark Miller, a senior VP with Chick-fil-A.

Mark's career at Chick-fil-A began more than 40 years ago as an hourly team member in one of the local restaurants. Shortly thereafter, he became the 16th corporate employee — working in the warehouse.

Over the last 40 years, he has served in leadership roles across the business, from Corporate Communications to Restaurant Operations, Training & Development.

Currently, Mark serves as Vice President of High-Performance Leadership.

Mark has also authored over a dozen books, including his latest title, Culture Rules: The Leader's Guide to Creating the Ultimate Competitive Advantage.

Mark can be found online at https://www.markmillerleadership.com/ and his newest book can be purchased at https://www.leadeveryday.com/

Host: Rodney Cox

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