At Municipal Property Assessment Corporation, every decision – whether about operations, strategy, or customer service – starts with a people-centric approach. As President and CAO of MPAC, Nicole McNeill believes this is central to the organization’s continued success and journey to become more customer-centric.&nbsp;Tune into our latest episode of Opportunity Unleashed as Michael Carter, President of Level5 Strategy, sits down with Nicole to understand how a people-first strategy is helping MPAC achieve target outcomes and shape her own leadership style.

Opportunity Unleashed is a podcast by Level5, bringing you expertise on the subjects that matter in business and management. Level5 Strategy is one of Canada’s leading boutique consulting firms that helps our clients grow by building and implementing strategies that generate ownable, competitive advantage. We have a unique perspective that combines our brand-driven mindset with insights and strategy to develop solutions that are as actionable as they are inspiring. Topics in our podcast series will include; brand strategy, customer experience, multicultural growth, industry insights and more.