<p>Welcome to CX Update #13 everyone! In this episode I’m sharing my views on how AI will change the way customers take buying decisions. The filter of AI will have a huge impact on the brands we choose! I&#39;m also explaining why you shouldn&#39;t always take feedback literally, and Whitney Houston is helping me to make another important point about CX. Enjoy the update!</p>

CX Update #14: Artificial empathy, opposing interests and many more!

Every month Steven shares his view on the latest customer experience, marketing and technology news in a short update. On a regular bases, you can also listen to (parts of) his keynote presentations and interviews with experts in the field of customer experience and technology.

Steven is a thought leader on the transformation of customer relations and the future of marketing. He is an expert in inspiring companies to become true customer-centric organizations in this high speed digital world.