I’m talking about a fantastic CX philosophy at the Louvre,
the new friction hunt at Disney parks, BMW impressing me at #CES23 with a groundbreaking
interface on their new concept car and the most popular shopping app in the world right now: Temu.
Enjoy!

CX Update #11: New phase of personalization, the benefits of chatGPT and many more!

Every month Steven shares his view on the latest customer experience, marketing and technology news in a short update. On a regular bases, you can also listen to (parts of) his keynote presentations and interviews with experts in the field of customer experience and technology.

Steven is a thought leader on the transformation of customer relations and the future of marketing. He is an expert in inspiring companies to become true customer-centric organizations in this high speed digital world.