<p>In this episode Steven talks to Jon Bird.</p>
<p>Jon Bird is CEO of leading marketing communications agency VMLY&amp;R in Australia and New Zealand, and is also a global advisor to VMLY&amp;R's retail and commerce practice.</p>

Steven’s week 170: News about Facebook payment service, Tencent city in China and more.

Every month Steven shares his view on the latest customer experience, marketing and technology news in a short update. On a regular bases, you can also listen to (parts of) his keynote presentations and interviews with experts in the field of customer experience and technology.

Steven is a thought leader on the transformation of customer relations and the future of marketing. He is an expert in inspiring companies to become true customer-centric organizations in this high speed digital world.