With the London Summer Olympics taking place, Alan decides to provide Ed with some of the breaking news headlines from the Olympics to see if he can relate each item to a customer service lesson.  Can Ed connect the recent badminton team controversy with how to provide excellence service to our customers?  Join Alan Jackson (The Jackson Group, www.thejacksongroup.com) and Ed Gagnon (Customer Service Solutions, www.cssamerica.com) as they discuss Olympic Customer Service Stories in this month's "Stepping Up Service"!
Running time: 29 minutes

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Stepping Up Service: The Politics of Customer Service

Customer service is the cornerstone of most successful organizations.  But with the business world evolving, thanks to technology and online communications, maintaining high customer service can become even more of a challenge.  This program features Ed Gagnon of Customer Service Solutions, a leading expert in the area of customer service and process improvement, talking about how organizations can keep ”stepping up” the service they provide.