On this episode of Stepping Up Service, hosts Alan Jackson and Ed Gagnon premiere their new hit game show “Alan, What Do You Expect?” We expect the Game Show network will be calling anytime now about syndication rights…little do they know Alan has a contract that states he must always be a contestant. Ed and Alan also discuss nine customer service power words.

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Stepping Up Service: Great Service Excellence Examples from Small Businesses

Customer service is the cornerstone of most successful organizations.  But with the business world evolving, thanks to technology and online communications, maintaining high customer service can become even more of a challenge.  This program features Ed Gagnon of Customer Service Solutions, a leading expert in the area of customer service and process improvement, talking about how organizations can keep ”stepping up” the service they provide.