Alan Jackson (The Jackson Group, The MESH) and Ed Gagnon (Customer Service Solutions) sit down to record the first episode of their new series, "Stepping Up Service". This first episodes talks about Ed's background in customer service, what inspired him to help businesses in this area, and what "customer service" should truly mean to any organization. Plus, Alan and Ed both share some recent customer service stories — one positive and one negative.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Stepping Up Service 2: Who Needs Customer Service?

Customer service is the cornerstone of most successful organizations.  But with the business world evolving, thanks to technology and online communications, maintaining high customer service can become even more of a challenge.  This program features Ed Gagnon of Customer Service Solutions, a leading expert in the area of customer service and process improvement, talking about how organizations can keep ”stepping up” the service they provide.