Everyone says they provide customer service but few actually do? Is customer service memorizing the script?...but what happens after that? Can you measure it?  Lisa Laws, CEO of Black Onyx Group, talks about customer service, challenging customers, reviews, when it goes wrong and even knowing which clients you may not want to service. 

It’s a great listen if you have customers you service. If not! reach out to Lisa if you are looking to plan your next trip. I've traveled with her multiple times and her service is AWESOME! 

#customerservice #startthemo #travel #momentum