Over the years, leading IT talent provider Patricia Conolly has seen many hiring models for Fortune 500 companies and start-ups. “It’s not uncommon for CEOs and CIOs to be asked to do more with less. That’s a mantra we’ve all heard, but unfortunately, it’s even more of a pressing theme right now,” said Connolly. Just as the world thought it was on the other side of covid, ripple effects and new issues are rocking the business world. Supply chain issues, inflation, and the cost of talent have all continued to challenge businesses' growth.

With a global capability center (GCC) strategy, companies can sigh relief. “What’s interesting is that most companies don’t have a talent strategy and a road map, so we provide one to them,” said Connolly. Connolly notes that fortune 500 clients have even taken the SMC Squared road map and applied it to their wider workforce.

The SMC Squared talent strategy helps companies digest comprehensive growth strategies. “We’re able to help with that way of looking out into the future and making it a bit more simplified. Reminding them that they have options as they go through this road-mapping process with us. And building out a GCC follows a road map. We follow it to kind of a three-year plan with flexibility quarter by quarter,” said Connolly.

GCC strategies are a solid alternative to outsourcing. The issues driving growth favoring GCC strategies include vendor performance, quality, and retention. In the last couple of years, outsourcing has stressed these issues further. “The whole question of - is a vendor the right solution or is a GCC the right solution, really comes to a head, and GCCs are really winning in that opportunity,” said Connolly.