This week we talk to Richie Kennedy about Ethnographic Research, and in particular how this can be used in Service Design Research and User Experience.

Spotless Podcast - Episode 7: Project Management in Service Design - 03/04/17

The Spotless Podcast covers a wide range of topics related to Service Design, Technology, User Experience and more. Each week we are joined by a guest to chat through a topic which they are particularly interested in, and then some of the news stories which have caught their eye this week.