This podcast talks about speech recognition, where the speakers are Mikko Kurimo, Professor at Aalto University and Mari-Sanna Paukkeri, CEO of Utopia Analytics. From our previous episode, it is evident that there is a huge amount of data being collected for speech recognition. But, can they be used for text analytics? In this episode, they would talk about where we are now with text analytics and the use cases, for example, in customer service.