SWCRN President Ron Gross walks us through the eight steps of an effective apology, and why apologizing is not a sign of weakness.<br /><br />You can learn more at SWCRN.org.

De-Stressing in the Moment with Dana Garnett

SWCRN is a nonprofit professional organization dedicated to the facilitation, awareness and advancement of dispute resolution through education, networking and community involvement.  This show features advice from professionals in several fields of interest.