Pandemic, peak and 2021 retail predictions. In this interview, Andy Hill (Sorted) has an honest chat with Julia about the state of CX, including: <ul><li>The people power behind moving all Party Delights European distribution into a German hub in a matter of days.</li><li>How customers are spending less, but buying more often – and what that means for fulfilment.</li><li>How customer expectations can be managed, and delivery promise protected, by agile order cut-offs and delivery options.</li></ul> Find out more about the world of post-purchase, and subscribe to our newsletter to stay up to date with new content, at <a href='https://sorted.com/'>https://sorted.com/</a>

A session with Group Head of Customer at musicMagpie, Jonathan Beirne

Each episode of The Sorted Post-Purchase Podcast taps into behind-the-scenes (and usually hard to reach) knowledge from the people powering the retail industry. Covering carrier management, delivery tracking and communications, ecommerce returns, final mile budget efficiencies, warehouse, logistics, and much more. Listen now for debate, speculation, strategy and honest discussion.