Welcome to the Software Process and Measurement Cast 171! The SPaMCAST 171 includes a double feature!  Part One is Meta-Cast discussing where the Cast has been and where it is going.  The short answer is 2012 is going to really COOL! Part Two is an entry in the Metrics Minute. We tackle Customer Satisfaction.Shameless Ad for my book! co-authored by Murali Chematuri and myself and published by J. Ross Publishing. We have received unsolicited reviews like the following: "This book will prove that software projects should not be a tedious process, neither for you or your team."  Contact information for the Software Process and Measurement CastEmail:  [email protected]:  +1-206-888-6111Website: www.spamcast.netTwitter: www.twitter.com/tcagleyFacebook:  http://bit.ly/16fBWVNext!SPaMCAST 172 will my interview with Dr. David Fraser.  We discussed his book Relationship Mastery, A Business Professional’s Guide.  Can you answer the question why are relationships important in business?  You will know the answer after the interview!