I was on a flight from Arizona to Minnesota and the crew I was flying with was great. The announcer was enjoyable, it even got to the point of us clapping after the saftey announcement in admiration and amusement. How can you make your customers have a great experience with you? Comment on my Facebook on your BEST experience with the airlines. Join us at www.smallbusinesscopilot.com or on Facebook. Small Business Copilot provides business startup help by sharing new ideas and viewpoints from other small business experts.