FEATURE Many businesses document their processes but still struggle with inconsistent execution. In this feature, we explain how to close the gap between playbook and performance through clear ownership, meaningful KPIs, and a consistent operating rhythm — and how AI can help monitor metrics, improve follow-through, and strengthen operational discipline. ---------- NEWS ROUNDUP Small Businesses Struggle to Claim Tariff Refunds https://www.reuters.com/sustainability/boards-policy-regulatio...