What does delight really mean—and why does it matter so much in wellness, business, and everyday life?

In this episode, Jennifer Higgins joins the conversation to explore the science and soul of delight through the lens of wellness and customer experience at Urban U. Together, we unpack how delight lives at the intersection of joy and surprise, and why small, thoughtful moments often leave the biggest impression.

Jennifer shares how active listening, personal touches, and empowered teams can transform ordinary interactions into memorable experiences—without requiring grand gestures. From client relationships to leadership to personal life, this conversation reveals how delight isn’t accidental; it’s intentional, human, and deeply impactful.

If you’ve ever wondered how the little things shape how we feel, remember, and connect—this episode is for you.