Presentation of the following papers: 1) Entwined Influences of Users' Behaviour and QoS: A Multi-model Approach, by Julien Siebert, Vincent Chevrier, Laurent Ciarletta (France) 2) Business-driven Management of Policies in DiffServ Networks, by Antonio Astorga, Javier Rubio-Loyola (Spain) 3) Token-based Payment in Dynamic SAML-based Federations, by David J. Lutz, Burkhard Stiller (Germany, Switzerland)