In this episode we talk with Vivint Smart Home COO Scott Hardy. Founded in 1999, Vivint Smart Home is a leading smart home company in North America. Vivint provides smart home products and services for the broad consumer market. Scott is responsible for the customer-facing operations of the company, including customer care, monitoring, field service, and business analytics. Scott discusses his experience and background with Vivint in addition to advice and insights he’s learned along the way.