In today’s increasingly polarized world, even a casual mention of politics or differing opinions at work can escalate tensions. Roy Abdo, CEO of Digital Revamp, shares communication and storytelling tips for leading with civility and empathy — like sharing personal narratives, using more thoughtful and inclusive language, and distinguishing between perspective and perception — to help diffuse disagreements when they inevitably arise. Resources from this episode: Civility Index Results https://www.shrm.org/topics-tools/research/latest-civility-index-results  Civility Starter Kit: https://www.shrm.org/topics-tools/topics/civility  Member-Exclusive – Internal Messaging Bonus: http://shrm.org/topics-tools/flagships/all-things-work/internal-messaging-civility Subscribe to the All Things Work newsletter to get the latest episodes, expert insights, and additional resources delivered straight to your inbox: https://shrm.co/fg444d   --- Explore SHRM’s all-new flagships. Content curated by experts. Created for you weekly. Each content journey features engaging podcasts, video, articles, and groundbreaking newsletters tailored to meet your unique needs in your organization and career. Learn More: https://shrm.co/coy63r